cogeco arris modem problems

Note that this is with the network in the good state. It's very unpredictable. 0000120820 00000 n Offers lightning fast speeds of up to 1 Gbps. 0000088016 00000 n So aside from the Ooma phone system sitting in between, it is just like a direct connect to the modem. No lights on the front of the modem Electrical power problem Check the power connections on the modem. Disconnect the coaxial cable from the modem. I have heard of some conflicts with routers that use specific IP schemes. So the connection to the internet is not totally dead... How often do you have to reboot the modem? 0000005519 00000 n Internet Forum requires membership for participation - click to join. It has 2 internal facing NICs for my Home LAN (192.168.0.x) and a guest network (192.168.2.x, usually has nothing plugged into it). 192.168.1.x seems to work though. 0000005971 00000 n Can you post your signal levels from 192.168.100.1? Here's a graph of ping times from inside my LAN to the modem, and to the main webserver at www.ucsd.edu which is - at least physically - somewhat close to me. 0000074555 00000 n 0000013987 00000 n 0000025535 00000 n During the problem ping statistics to the modem were 100% packet loss, but the stats to the UCSD server were about 60% packet loss. I can't take the gateway system out because the problem is not predictable enough and my LAN would be down in the mean time. 0000075261 00000 n How do I replace my Cogeco modem? 656 103 0000072813 00000 n Besides that, maybe something weird with D3.1 is going on in your area. When it's in the bad state I cannot get to this page: Wow, that's a complicated setup! 0000073852 00000 n Notice how your downstream channels around 900Mhz is below 36 while all your other channels are 40-41 SNR. Plug the cable modem into the wall outlet. 0000074229 00000 n 0000070505 00000 n A few months ago my ancient modem was upgraded by Cox to an Arris CM8200A. How do I troubleshoot Internet connection issues with my SB6141? 0000075578 00000 n 0000072716 00000 n Sometimes I'm good for weeks, sometimes the problem recurs within days. The internal side of the Ooma has a 172.35.x.x address and its own DHCP server that passes another IP in that range to the outward facing side of the gateway. Offers better reliability for several users connected all at once. Unplug the cable modem from the AC wall outlet and wait one minute. 0000073154 00000 n 0000071590 00000 n cable modem without issue. If Internet connection issues with the SB6141 arise, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue. trailer <<34053F9FC04A49B3A41CF2FBBDE4C675>]/Prev 663969/XRefStm 2793>> startxref 0 %%EOF 758 0 obj <>stream A few months ago my ancient modem was upgraded by Cox to an Arris CM8200A. 0000069702 00000 n Unplug the cable modem from the AC wall outlet and wait one minute. The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes. See thread on DSLReports about it. Next-generation AC Wave 2 MU-MIMO modem. The internals of my LAN don't even factor into this, because all the software involved in producing those is running directly on the gateway system. 0000006505 00000 n 0000071100 00000 n 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. 0000070757 00000 n Wait until the Power, Receive, Send, and Online LEDs are solid. 0000060452 00000 n This document provides helpful information for troubleshooting Internet connection issues with the SB6141. As you can see on July 28th around 4:00am an instance of the problem started which then lasted until I reset the modem just before noon. 0000070660 00000 n 0000005908 00000 n 0000008117 00000 n 0000073634 00000 n Also my issue is intermittent so that is not easily explained through IP subnet conflicts, especially since the connection to the Internet itself does not down completely, instead suffering from high packet-loss. 0000136549 00000 n 656 0 obj <> endobj xref If you are using one of Cogeco’s newer modems (Arris TG3452 or Hitron CODA-4589), please refer to the sticker located on the back or bottom of your equipment. I did all the layman remedies on the tech support script, checked for loose cables etc. 0000044046 00000 n 0000074652 00000 n 0000070422 00000 n 0000075115 00000 n Installation charges may apply. By the way, I found an old link where someone appears to be describing a very similar problem with a different flavor of Arris modem: https://www.dslreports.com/forum/r28104006-Why-is-Arris-TM502G-interface-unreachable-when-net-drops. 0000074896 00000 n 0000069472 00000 n 0000173907 00000 n 0000070124 00000 n I also run this graph on Google's DNS server with similar results. 0000073741 00000 n My guess would be a subnet conflict with one of the NICs but to be honest a Linux server is a bit over my head. 0000070560 00000 n 0000071003 00000 n 0000073488 00000 n 0000006767 00000 n If not, I would look at your network. Factory Reset. 0000131560 00000 n h�b```f`������ �� Ā B�@Q�����-���,Pf��� �������-�|����z枝�ؘ��(�"�h��c�rv���p. 0000071688 00000 n The gateway is actually an Ubuntu Linux server with 3 NICs. 0000081338 00000 n 0000071931 00000 n Press the paperclip in for 3 seconds, then release. I *could* take the Ooma system out and temporarily place that inside the guest network instead of between the gateway and the modem. Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. 0000073057 00000 n 0000072373 00000 n Did you purchase the modem from Cox? 0000076347 00000 n 0000075724 00000 n 0000074326 00000 n 0000075952 00000 n 0000072616 00000 n 0000086329 00000 n 0000070041 00000 n 0000151401 00000 n Physically the modem is connected first to an Ooma Telo box which takes the public IP from DHCP. The reset has to happen on average once every couple of weeks, but I've had to do it multiple times within a 24-hour period as well. 0000004499 00000 n 0000075359 00000 n If the solutions provided in this document do not resolve the issue, please contact the cable operator. All the ping stats software is running *on* the gateway, so routing through that system is not an issue for purposes of generating the graphs I showed. Launch a web browser, such as Internet Explorer, Firefox, or Safari. 0000004970 00000 n This modem features the latest in wireless Internet technology. 0000063954 00000 n AC Wi-Fi modem. To reset your Cogeco modem, insert a straightened paperclip into the “reset” or “reboot” hole located on the back of the modem. 0000007367 00000 n Contact the cable provider to adjust the signal level to the acceptable level range. 0000007891 00000 n That's what makes me think it's a IP conflict, but it's odd it would happen so randomly. I might try that, although I had the current setup with my old (old!) 0000071347 00000 n 0000009104 00000 n I have to do it enough that I put in all this ping infrastructure to keep an eye on it, as well as a networked power-strip so I can do the reset remotely (but not use the Cox website which usually doesn't work when the modem ends up in this state). That said, without the Ooma box in between I should be able to confirm definitely whether or not the web interface on the modem is indeed inaccessible during the problematic times. 0000074475 00000 n %PDF-1.4 %���� Enter, Refresh the page at least twice to identify variations in. 0000075831 00000 n Verify that the SB6141 power cord is connected from the power port of the SB6141 to the power outlet. I want to look at some settings, so tried to access the admin UI. It’s easy to replace your modem with the Self-Install Kit we sent you. Now the problem has gotten so bad I can't even change the channel without provoking an auto-reboot. 0000050643 00000 n 0000044160 00000 n 0000008664 00000 n Plug the cable modem into the wall outlet.

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