kay jewelers lawsuit fake diamonds

The Best Celebrity-Loved Beauty Products to Buy at Dermstore’s Friends & Family Sale. The company noted that employees who handle jewelry are required to participate in ongoing training, which begins with multiple training systems within the first 180 days of employment. If your diamond doesn’t have one, look for and note any inclusions or flaws in the diamond. What's worse was that Kay Jewelers claimed Aaron came in months earlier with Sophie's center stone missing, and asked to put in a fake cubic zirconia, saying he couldn't afford another diamond. Be in the know. But in January 2014, employees made no notes of any inclusions. Now, Kay Jewelers’s parent company Signet Jewelers — which also owns Zales, Jared the Galleria of Jewelry, H.Samuel, Piercing Pagoda and more — is working to rectify the situation by launching an internal investigation and working with Darshae East directly to resolve the situation and address her specific concerns. Most jewelry stores like Kay Jewelers will clean your jewelry for you free any time you take it in. Coyote Ugly Turns 20: Where Is the Cast Now? Clarius, for her part, wrote on Facebook that she's filed a police report, a complaint with the Better Business Bureau, and the attorney general's office. Nov 17th 2016 9:52AM A well-known jewelry company is facing allegations of replacing real diamonds with fake ones. One woman said she was suspicious after her ring was resized at Kay's because it lacked the sparkle that it had had before she left the ring there. Kay Jewelers is launching an internal investigation into diamond servicing practices after an Illinois woman accused the jewelry store of stealing her diamond engagement ring when she took it … According to Darshae East, instead of returning her original ring, a representative from the jeweler called and offered her the cost of the ring, plus an additional $650, which she called “absolutely not enough.”, She added, “In my opinion, there is a way to rectify any and every situation. The Best Celebrity-Loved Beauty Products to Buy at Dermstore’s Friends & Family Sale, Representatives from the company also detailed the servicing process, writing in the statement: “Our policies and procedures ensure that Signet has the right skilled people to do the right skilled work to treat each of our customer’s pieces with care and professionalism.”, Signet also noted that work is completed at multiple touchpoints: “Virtually all of our work is shipped to and cared for by Signet’s jewelry artisans at our 241 Design and Service Centers, and two Signet manufacturing centers. A ring that KPRC-TV reported that Long had spent $6,500 on. A Facebook page called Boycott Kay Jewelers has become a clearing house for complaints, with consumers alleging issues including poor jewelry construction, shoddy repairs, and rings that were swapped out for other bands. Now, she doesn't even wear it. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. Jim bought the ring in 2010 for $4,299.99 from Kay Jewelers at the White Marsh Mall in Maryland. We are continuously re-evaluating our policies and practices to ensure we are providing the highest levels of service at all points of the repair journey. If you would like to opt out of browser push notifications, please refer to the following instructions specific to your device and browser: Kay Jewelers Launches Investigation Into Service Policies After Customer Accuses Company of Stealing Diamonds. This isn’t the first time the retailer has faced these allegations: A 2016 Buzzfeed exposé also uncovered a similar case of a woman whose $4,299.99 diamond was swapped with a different stone when she brought it in for a repair. Shares of Signet Jewelers (SIG), Kay's parent company, fell as much as 11 percent on Thursday, although the share plunge came after the company's earnings fell short of analysts' estimates. Anyway, I take it in, the employee is supposed to check the diamonds before sending it out to have it dipped. The Kay Jewelers Facebook page … “July 2nd, 2018 – I take my wedding ring (both the engagement ring and band) to Kay Jewelers In River Oaks Mall to have it serviced. “At that point, I was ecstatic because I would rather wear something than nothing,” Sophie told consumer expert Amy Davis. © 2016 CBS Interactive Inc. All Rights Reserved. Can we trust them now? Credit: Sophie and Aaron still have to take the ring to Kay for the biannual inspection, but they say they'll be more careful from now on. Like all customer complaints, we have launched an investigation into this particular matter and remain in close contact with the customer in question as we work toward a resolution.”, As for what the internal investigation entails, a representative said: “The internal investigation retraces every touchpoint of the customer’s jewelry journey. Kay Jewelers is primarily a “bricks & mortar” (B&M) jewelry store chain. This material may not be published, broadcast, rewritten, or redistributed. “Corporate management is at fault for allowing this to happen,” Houston jewelry appraiser Ben Gordon said. Clarius said when she took the ring to Kay for testing, they said the stone was a diamond. ?” FYI: There are NO chipped diamonds indicated on the receipt I received on July 2nd.) “What I think happened is they basically swapped diamonds,” Sophie said. A well-known jewelry company is facing allegations of replacing real diamonds with fake ones.KPRC reports that Houston-based Sophie Long went to Kay Jewelers… Click here to subscribe to the PeopleStyle Newsletter for amazing shopping discounts, can’t-live-without beauty products and more. A small percentage of work is completed by expert Signet-approved manufacturers and specialists. Customers are continuing to complain that nationwide jewelry retailer Kay Jewelers is swapping real gems for replicas when repairing or replacing items. Sophie saved every receipt from when she took her ring in for inspection or cleaning. ",

Kay Jewelers at The Avenue shopping mall at Carriage Crossing in Collierville, Tenn. (Photo by James Leynse/Corbis via Getty Images)

. Gordon said you should ask to see your diamond under the microscope, too, when you leave it and then when you pick it up again. Included was a certificate of authenticity from Gemological Science International — one of three organizations that Kay uses to certify and grade its diamonds before they are sold — for the 1-carat stone. Double check your spelling, try broadening your search words to more general terms or limit Powered and implemented by FactSet. She looks at the ring under a microscope and says that the diamonds look fine. Heidi Rivera told Davis the same thing happened to her at a Kay store in Rochester, New York. Market data provided by ICE Data Services. Some customers are claiming that after they took their diamond jewelry to Kay Jewelers, the rare stones were mysteriously replaced with cheap imitations. After taking the ring in February for its six-month checkup, she said the Kay employee couldn't find the diamond's certification number. "It's not the diamond my husband got for me—it has no sentimental value for me anymore. Signet wouldn’t comment on specifics of any of the cases, but we do know in each instance that a customer claimed a ring was lost, or a diamond swapped, the jewelry was sent out of the Kay's store for repairs. That's how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds in their engagement rings were replaced with fake ones.Chrissy Clarius tells BuzzFeed she took her one-carat diamond ring for an inspection at Kay every six months for five years—a condition of Kay's lifetime guarantee on its jewelry, reports the Consumerist.Her ring was sent for repairs three times before an employee noticed the engraved serial number on her diamond was missing.While Kay maintained the stone was a diamond, two other jewelers determined it had been swapped with moissanite — a less expensive stone.BuzzFeed tracked down seven other women — including some who've gone to police — who said Kay had replaced their stone with poor-quality or fake diamonds.One woman says she asked for a new setting but had her diamond replaced with one with a visible flaw. You'll get the latest updates on this topic in your browser notifications. this link is to an external site that may or may not meet accessibility guidelines. The jewelry store has also faced a lawsuit from former employees detailing alleged sexual harassment. Kay Jewelers tells PEOPLE in a statement: "Once we become aware of a customer complaint, we run it to ground until a resolution has been reached". Kay Jewelers spokesman Frank Cirillo didn't answer Davis' questions about how the customer's diamonds were swapped, but he sent this statement: "Delivering an exceptional customer experience is our number one priority and we regret any instance where a customer is less than completely satisfied. This is NOT OKAY. In a statement, Kay said that the chain has "rigorous processes in place to help ensure this won't happen. Election Live Updates: Americans go to the polls as bruising campaign ends, The states where you can register to vote on Election Day, Report cites militia activity risk amid fears of Election Day unrest, Pennsylvania voters head to polls as race tightens in key state, The races that could determine who controls the Senate, A guide to the election's top ballot initiatives, The pivotal post-Election Day dates you need to know. "A rep for parent company Signet says "every year we've got millions of transactions and millions of repairs we are processing in our stores," and such cases are "minimal. Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right. “To top this all off, the day I dropped off my ring, July 2nd, 2018, I also dropped off my mom’s $4,000 chocolate Levian diamond ring. Since her post, hundreds of other Kay shoppers shared their own similar stories in the comments on Facebook. Chrissy Clarius told BuzzFeed that she would bring her $4,300 engagement ring, which was bought at Kay Jewelers, to Kay every six months to get it inspected, as this was part of the company's gemstone guarantee that insures the stone will "last forever." Find out more about how we use your information in our Privacy Policy and Cookie Policy. That is what we have sought to do with these customers. Nicole Largent's entire ring disappeared after she dropped it off at a store in West Virginia. Learn about KAY Jewelers guarantees regarding stone replacement, mounting, cleaning, and inspections of diamonds and color gemstones. But Long was not the only Kay Jewelers customer who had difficulty with the retailer. Fake and worthless — even though Aaron shelled out $6,500 for the rings just two years prior. Get push notifications with news, features and more. / MoneyWatch. Skip to Content Skip to Navigation. I’m pleased to share that we reached a resolution that has satisfied the customer and we continue to work to resolve other concerns that were posted in connection with her post.”, In an effort to understand the concerns, Signet has launched an internal investigation: “Our goal is to treat all customer concerns with a high level of integrity, seriousness, and care.

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